Terms & Conditions

Last Updated: September 14, 2026

Welcome to Unishopex. By accessing or using our website, placing an order, or purchasing any product from Unishopex, you agree to comply with and be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. General Terms

1.1. Unishopex is an online e-commerce platform offering products across multiple categories.

1.2. Product availability, prices, offers, and specifications may change at any time without prior notice.

1.3. We reserve the right to correct product descriptions, pricing errors, availability information, or other website information when necessary.

1.4. By placing an order, you confirm that the information provided by you is accurate and complete.

1.5. Unishopex reserves the right to cancel or decline an order where necessary, including cases involving incorrect pricing, unavailable products, suspected fraudulent activity, or inaccurate customer information.

2. Product Information

2.1. We make reasonable efforts to display product descriptions, images, colors, sizes, specifications, and other information accurately.

2.2. Actual product colors or appearance may vary slightly depending on your device screen, lighting, photography, or manufacturer specifications.

2.3. Product availability may change without notice.

2.4. Some products may have manufacturer-specific warranty or guarantee conditions. Where applicable, those conditions will apply.

3. Pricing and Payment

3.1. Product prices displayed on the website are subject to change without prior notice.

3.2. The applicable product price at the time of order confirmation will generally be considered the order price, unless an obvious pricing or technical error has occurred.

3.3. Customers are responsible for providing accurate payment and order information.

3.4. If a payment is unsuccessful, incomplete, reversed, or otherwise not received, Unishopex may suspend or cancel the related order.

4. Order Confirmation and Cancellation

4.1. After placing an order, customers may receive an order confirmation through available communication channels.

4.2. An order is considered confirmed only after it has been accepted or verified by Unishopex.

4.3. Unishopex may contact customers to verify order details before dispatch.

4.4. We reserve the right to cancel an order if:

The product is unavailable.

Incorrect pricing or product information was displayed.

The customer's information is incomplete or incorrect.

The order appears fraudulent or suspicious.

The customer cannot be reached for order confirmation.

Delivery to the provided address is not possible.

4.5. Customers should provide an active phone number and accurate delivery address when placing an order.

5. Delivery Policy

We deliver products to customers according to the available delivery coverage and courier service.

5.1. Delivery Charges

Delivery charges may be subject to change depending on location, product type, delivery service, or special circumstances.

5.2. Delivery Time

Delivery time may vary depending on the customer's location, product availability, courier service, weather, public holidays, and other circumstances beyond our control.

Customers may be contacted by the delivery service before delivery.

If the customer is unavailable at the time of delivery, additional delivery attempts or charges may apply depending on the courier service.

6. Product Inspection at Delivery

6.1. Customers are strongly advised to check the product in the presence of the delivery person before accepting the delivery.

6.2. Customers should check the product for visible damage, incorrect items, quantity, size, color, or other immediately noticeable issues.

6.3. Once the delivery has been accepted, return or exchange requests will be handled according to our Return & Exchange Policy.

7. Return Policy

7.1. Customers may return a product by paying the applicable delivery/return charge, subject to the product being eligible for return.

7.2. Customers should inspect the product while the delivery person is present whenever possible.

7.3. Products that have been used, washed, damaged, altered, or otherwise changed by the customer may not be eligible for return or exchange.

7.4. Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable conditions.

7.5. The sale price of a product is not refundable, except where a refund is specifically required or approved under the applicable policy.

8. Exchange Policy

8.1. Any complaint regarding an exchange must be submitted within 24 hours of delivery.

8.2. The customer must provide appropriate evidence, such as photos or videos, showing the issue with the product.

8.3. For an exchange, the replacement product must have a value equal to or higher than the original product.

8.4. If the replacement product has a higher price, the customer must pay the applicable price difference.

8.5. The product submitted for exchange must be:

Unused

Unwashed

Undamaged

In its original condition

Complete with applicable accessories, packaging, tags, or other included items

8.6. Products that have been used, washed, damaged, altered, or otherwise modified by the customer may not qualify for exchange.

8.7. Exchange requests may be rejected if the customer fails to provide sufficient evidence or does not meet the applicable exchange conditions.

9. After-Sales Service

9.1. Warranty/Guarantee Products

If a product comes with a manufacturer's or seller's warranty/guarantee and develops a qualifying problem within the applicable warranty period, the customer must send the product to the designated office or service location along with the applicable warranty card or required documents.

9.2. Replacement Processing

Once the product is received and the issue is verified, the replacement process will generally be processed within 5 working days.

The actual replacement time may vary depending on product availability, manufacturer/service-center procedures, inspection, or other circumstances.

9.3. Delivery Charges for Warranty Service

The customer will be responsible for applicable delivery or courier charges for sending and/or receiving the product for warranty service, unless otherwise stated by Unishopex.

Alternatively, customers may collect the replacement product directly from our office, subject to prior confirmation.

10. Complaint Resolution

10.1. Any complaint regarding an order, product, delivery, return, exchange, or after-sales service must be submitted to us in writing by email.

Email:
support@unishopex.com

10.2. To help us investigate and resolve the issue efficiently, the complaint email should include:

Order Number

Customer Mobile Number

Detailed description of the issue

Relevant evidence, such as screenshots, photos, audio, or video

10.3. We will make reasonable efforts to investigate and resolve a complaint within a maximum of 5 days after receiving the necessary information and evidence.

10.4. Resolution time may take longer in exceptional circumstances where additional investigation, courier verification, manufacturer assistance, or other third-party involvement is required.

11. Customer Responsibilities

Customers are responsible for:

Providing accurate name, phone number, and delivery address.

Providing correct product size, color, quantity, or other required information when applicable.

Being available to receive the order.

Checking the product upon delivery whenever possible.

Providing truthful information when submitting a complaint, return, exchange, or warranty request.

Keeping order-related information and documents for future reference.

12. Prohibited Activities

Users must not use the Unishopex website to:

Provide false or misleading information.

Engage in fraudulent activities.

Attempt unauthorized access to the website or its systems.

Interfere with website functionality or security.

Use the website for unlawful purposes.

Abuse promotional offers, discounts, or order systems.

Unishopex reserves the right to restrict or terminate access and cancel orders where misuse or fraudulent activity is suspected.

13. Intellectual Property

All website content, including text, graphics, logos, images, product information, design elements, and other materials provided by Unishopex, may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without appropriate authorization.

14. Third-Party Services

Unishopex may use third-party services such as payment providers, courier companies, hosting providers, analytics services, or other service providers.

The use of such services may be subject to the respective third party's terms and policies.

Unishopex is not responsible for the independent policies or actions of third-party service providers.

15. Limitation of Liability

Unishopex makes reasonable efforts to provide accurate product information and reliable services. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, severe weather, public holidays, technical failures, government restrictions, or other unforeseen circumstances.

16. Privacy

Your use of Unishopex is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge and agree to the applicable terms of our Privacy Policy.

17. Changes to These Terms

Unishopex reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when the updated terms are published on this page. The Last Updated date will be revised accordingly.

Customers are encouraged to review these terms periodically.

18. Contact Us

If you have any questions regarding these Terms & Conditions, orders, returns, exchanges, warranties, or other services, please contact us:

WhatsApp Support:
Chat with us on WhatsApp

Email Support:
support@unishopex.com

We are always happy to assist you.

Thank you for shopping with Unishopex.

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